Shipping Policy

MERRY JANE SHIPPING POLICY

 

When can I expect my order to be shipped?

Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed during weekdays 9:30am-4pm PST. Orders will not be processed on Saturday, Sunday, or US federal holidays.

Most Priority Mail Express orders placed before 12pm noon M-F will ship out same-day.  

 

Where do we ship?

MERRY JANE offers shipping to 48 US states (sorry we do not ship to Idaho, Kansas, Nevada, South Dakota ). Shipping is available to APO/FPO addresses. If you are interested in shipping outside of the United States, please contact our customer service. Please note that return labels will not be provided on international orders. Duties, taxes, and other custom fees may be adjusted based on the contents of your shipment.

 

Incorrect address submission-

Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery, or returned packages. In the event of the package being returned to MERRY JANE due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is paid by the customer.

 

Missing items:

Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a pictures of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.

 

Returning Items:

Returns will only be accepted on unopened, unused products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Shipping fees are nonrefundable.

 

Privacy and discretion:

Order from MERRY JANE are to be shipped in plain package envelopes or boxes. The shipping label on the package will be labeled MERRY JANE along with our address.